SUMMARY:

• Seeking role as IS / IT Director, Practice Manager, or Program Manager.
• Eighteen years of diversified functional and technical experience in full systems development life cycle (SDLC), quality management, performance improvement, process reengineering, change management, global implementations, and production support.
• Proven experience managing teams of 15 members and managing budgets of $10 million. 

PROFESSIONAL EXPERIENCE:

SuccessFactors June 2005 – present
Enterprise Engagement Manager

• Promoted from Consultant to Project Manger to Engagement / Program Manager.
• Managed multiple concurrent projects of the company’s largest, most visible, and most complex clients to implement Employee Performance Management (EPM) / Workforce Performance Management (WPM) systems with individual project values to $4M.
• Lead projects for Performance Reviews, 360 / Multi-Rater Feedback, Succession Planning, Compensation, Career and Development Planning, Variable Pay, and Goal Alignment in an Application Service Provider (ASP) / Software as a Service (SaaS) environment.
• Developed and managed implementation methodology used by all implementation consultants, including Kick-Off Presentation and Project Start-Up Materials, Statement of Work (SOW), Project Plan, Risk Assessment, and Process Design Workshops.
• Supported business growth through extensive sales support, candidate interviewing, and employee mentoring.
• Recipient of “Peak Performer Award” given for above and beyond commitment to customers and achieving maximum business results.

Cellular Technology Ltd. November 2004 - June 2005
Quality Assurance Officer

• Implemented quality system, system development life cycle (SDLC), and computer system validation (CSV) at biotechnology firm supporting CFR 21 Part 11 compliance.

Merck (Client) September 2004 - October 2004
HR Process Improvement Analyst - PeopleSoft HCM 8.8

• Recommended and managed the implementation of process improvements

Limited Brands (Client) October 2003 – June 2004
HR Business Analyst – PeopleSoft HCM 8.3

• Established set-up tables for implementation supporting 120,000 employees.
• Recipient of "Above and Beyond" award

City of Cleveland, Ohio (Client) July 2003 – September 2003
Process Design – ADP Enterprise HRMS v2.0

• Documented business requirements and designed future state processes.

TRW / Northrop Grumman (Client) June 1997 – March 2002; May 2002 – June 2003
PeopleSoft Project Manager – Global PeopleSoft HRMS implementation v7.5 and v8.1

• Staffed and managed team of fifteen, managed $5 million budget, developed implementation templates and methodology, managed issues and project plans.
• Lead global PeopleSoft Human Resources implementation in North America and Europe, including implementations in Mexico, Canada, United Kingdom, Poland, France, Spain, and Germany.
• Managed development and delivery of training materials for an upgrade from PeopleSoft v7.5 to v8.0 in four countries, including Computer Based Training (CBT), teleconference training calls, and printed quick reference material.
• Lead project to implement PeopleSoft Human Resources, Training, and / or Recruiting at nine facilities in the United Kingdom, two facilities in Poland, and two facilities in Canada.
• Developed complete PeopleSoft testing plan, including functionality testing, on-line performance testing, batch performance testing, network / infrastructure testing, and parallel testing.
• Developed and implemented communications plan, including audience analysis and development of communications delivered via memos, presentations, newsletters, and meetings.
• Managed implementation of TALX (The Work Number for Everyone) employment verification services using interactive voice response (IVR) technologies, and TALX UC eXpress (Frick) outsourced unemployment claim processing services.

National City Corporation (Client) June 1998 – September 1998
Training Advisor - PeopleSoft HRMS v7.0

• Developed approach for creating and delivering cost-effective upgrade training for end users at a 22,000 employee organization moving from PeopleSoft version 5.0 to 7.0.

Ernst & Young LLP (now Cap Gemini E&Y) June 1995 – June 1997
Manager, PeopleSoft Consulting – PeopleSoft HRMS v5.12

• Redesigned HR Processes leading to a reoccurring savings of over $5 million a year.
• Managed process reengineering team of twelve client employees for a PeopleSoft implementation at a super regional bank with 32,000 employees in 44 states.
• Lead four project teams, including process design, communications, documentation, and training. 
• Managed development and delivery of all training materials, including Computer Based Training, Self Study Guides, Online Procedures, and Job Aids.
• Developed and delivered traditional classroom training and teleconference training sessions, including the creation of test data, scripts, and follow-up documentation.
• Created and implemented change management plan, including executive presentations, management presentations, and cascading change management meetings.
• Planned and facilitated Conference Room Pilot design sessions to define scope and insure integration across technical and functional teams.
• Voted "Most Helpful Team Member" and "Most Likely to Have Best Documentation" by peers at a PeopleSoft implementation.

Eli Lilly and Company June 1990 – June 1995
Project Leader – PeopleSoft HRMS v4.0

• Led team of five employees providing support for PeopleSoft Human Resources systems serving 22,000 employees in 50 states; prepared and managed a $10.8 million budget.
• Managed production schedules and daily operation of Human Resources, Payroll, Base Benefits, Flexible Benefits, Recruiting, and Position Management modules.
• Directed two software upgrades of PeopleSoft software by coordinating PC upgrades, data base administration, coding, testing, scheduling, and conversion activities.
• Implemented area’s first service level agreements with systems support customers.

SKILLS PROFILE:
 
PeopleSoft Products
Human Resources, Application Tracking, Base Benefits, Benefits Administration, Payroll, Position Management.

Project Management
Project Management Institute, MS Project, Ernst & Young Navigator Systems Series Methodology, System Development Life Cycle (SDLC) management, Standard Operating Procedures (SOPs).

Technical
SQL, COBOL, PeopleTools, Workflow, SQA / Rational Robot, Autotester, Outlook, Access, Excel, Word, PowerPoint, Visual InterDev for Active Server Page (ASP) development, Visual Basic, FrontPage, Windows XP, Windows Vista.

Testing
Unit, Integration, Acceptance, System, Parallel, Stress, Batch and On-line Performance.
 

TRAINING:

• Influencing Without Authority (PMI)
• How to Capture Requirements and Develop Project Scope (Catalyst Consulting)
• Risk Management Tricks of the Trade (RMC Project Management)
• PMI PMP Exam Preparation (RMC Project Management)
• Validation of Equipment and Computer Systems (e-Seminar by Agilent)
• Complying with Computer and Software Validation Requirements (PTI)
• Building Strategic Relationships (WorkLife)
• How to Design Eye-catching Brochures, Newsletters, and Ads (Career Track).
• Human Resources Call Centers (IQPC).
• Consulting for the Advanced Practitioner (Ernst & Young LLP).
• Focused Recruitment (Ernst & Young LLP).
• Measuring and Improving Human Resources (IHRIM).
• HR Executive Issues (IHRIM).
• Reengineering the HR Function (IQPC).
• Results Through People (Wilson Learning - Personality Styles).

CLASSES, PRESENTATIONS, AND TRAINING DEVELOPED / DELIVERED:

• Computer System Validation: Part 11, SOPs, Validation, Quality Systems, and Other Mysteries (developed internal training)
• Six Languages, Nine Time Zones, 12 Months: TRW Shares Secrets Of A Global PeopleSoft 8 Implementation (presented at PeopleSoft 2002 Users Conference)
• Going Global:  Lessons Learned at TRW (presented at PeopleSoft 2000 Users Conference).
• Human Resources Reengineering (presented at PeopleSoft Workforce 2000 Seminar).
• Going Global:  A TRW HRIS Case Study (presented at IHRIM 1999 Conference, Toronto, Ontario).
• PeopleSoft Production Readiness Panel Discussion (presented at PeopleSoft 1998 Users Conference).
• Employee Self-Service:  Been There, Done That (presented at IHRIM 1998 Conference).
• Reengineering Human Resources While Implementing PeopleSoft (presented at PeopleSoft 1996 Users Conference).
• Workflow Technologies in Human Resources (presented at IHRIM Cleveland Chapter Meeting).
• PeopleSoft Recruiting (developed classroom training for a client).
• PeopleSoft Recruiting Overview (developed computer based training for a client).
• PeopleSoft HR (developed self study guide for a client).
• PeopleSoft Effective Dates and Data Structures (developed computer based training for a client).
• PeopleSoft Departments (developed teleconference training for a client).
• PeopleSoft Standard Reporting (developed teleconference training for a client).
• Advanced Employee Self Service Tools for Managers (developed teleconference training for a client).
• PeopleSoft Business Process Designer and Navigator Overview (developed presentation for a client).
• Participating in Meetings, Leading Effective Meetings, Rescuing Difficult Meetings (delivered training by DDI).

EDUCATION:

MBA, Management, Indiana University; May 1995. GPA 3.8
BBA, Information Systems, University of Cincinnati; June 1990. GPA 3.9
Project Management Institute - Project Management Professional certification (PMI PMP)

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